Arrival & departure
On arrival day rooms are ready by 3.00 pm and apartments are ready by 4.00 pm. On departure day rooms and apartments should be vacated by 11.00 am. In the event of early departure or late arrival 90 % of the room price and 100 % of the apartment price will be charged.
General information
We are pleased to book your desired room category for you. Specific room number and floors cannot be confirmed. We ask for your understanding. In the event of weekend bookings we reserve the right to change room category.
Rates
All room rates in EURO per person and day including half-board (local tax EUR 2,05 per person/day not included)
All apartment rates in EURO per room and day (local tax EUR 2,05 per person/day not included)
Short stays
For stays of up to 3 nights a short stay supplement of € 12,00 per person per night will be charged.
Evening meal deduction
Should you prefer just “bed & breakfast”, there is a deduction of € 10,00 per person off the daily room rate. (Children € 5,00 per night)
You may cancel your evening meal until 11.00 am of the same day. Unfortunately cancellations made later cannot be taken into consideration.
Reductions for children
Teens from 16 years receive a reduction of 20 % after 2 full paying people in the room. For children younger than 16 we offer special rates depending on the offer. Children under 6 years accompanied by an adult ski free of charge in Obertauern. There are special lift pass prices for children and teens.
Underground parking
One underground parking space per room is provided free of charge. For an additional parking space we charge € 15,00 per day.
Rules – Spa
Please note that bathing rules apply in our spa. The no-clothing area and the fitness room are not open to children under 14 years.
Pets
We ask for your understanding that pets are not permitted for hygiene reasons.
Smoking
All rooms, suites, apartments, restaurants and the hotel lobby are no-smoking areas. Smokers may use our modern smokers’ lounge with view of the pistes.
Internet
Free Wi-Fi internet access available throughout the whole hotel.
Deposit & reservation
To confirm your booking we require a deposit (the amount will be written in your confirmation) by bank transfer or by credit card (VISA, MASTERCARD and AMEX). Upon receipt of deposit your resevervation is binding. The balance can be transferred to our bank account prior to arrival. Reservations can only be made in writing. Should prices vary in the reservation confirmation, prices according to price list apply.
Bank details
Raiffeisenbank Radstadt
A-5550 Radstadt
IBAN: AT43 3504 9000 0212 0392
BIC RVSAAT2S049
Payment
We accept cash, EC-cards, debit cards (A, D, NL) and credit cards (American Express, Mastercard and Visa).
Cancellation conditions
Cancellations can only be made in writing. Austrian Hotel Regulations apply. Cancellations made up to 3 months in advance can be made free of charge. In this case the prepaid deposit will be recharged less an administration fee of EUR 50,00 per room. From 3 months to 1 month prior to arrival a cancellation fee of 40 % of booking will be made. From 1 month to 1 week prior to arrival 70 % will be charged and 1 week prior to arrival 90 % of room price and 100 % of apartment price will be charged. In case only 1 person instead of 2 booked persons arrives the supplement is 90 % of the confirmed room rate. There is no right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG, instead also the Austrian Hotel Regulations will apply. Court of Jurisdiction is in St. Johann/Pongau.
Adjusted cancellation conditions for winter 2020/21 can be found here: Schneider SAFETY
Travel and holiday cancellation insurance
We recommend you take out travel cancellation insurance which covers cancellation charges before and during your holiday in the event of illness or accident. Further information about the services of the insurance you will find here: HOTEL CANCELLATION Plus Benefits
NEW: In spite of pandemic status, the European travel insurance will provise isurance prodection from May 29th 2020 even if your are ill with Covid-19. Please find all details of the additional insurance services here: COVID-19 INSURANCE
If you agree with the insurance we will ogranise the contract for you. Further details will be sent with your booking confirmation.
Miscellaneous
The room sizes in m² quoted are including bathroom. Floor plans and photos may vary. Errors and omissions excepted. Subject to change.
